Refund Policy

• Changed your mind? Cancel within 14 days of buying, before you start downloading, for a full refund.
• Once you’ve started downloading, you can’t cancel just because you’ve changed your mind.
• If a product is faulty or not as described, we’ll fix or replace it, or give you some or all of your money back.

The store isn’t open yet, so nothing can be bought or refunded today. When it opens, it will sell digital products such as presets and sample packs, and this policy will apply to every purchase. Nothing in it affects your legal rights as a consumer.

You can cancel a purchase for any reason within 14 days of buying it, as long as you haven’t started downloading it, and we’ll refund you in full.

Digital downloads can’t be returned, so at checkout we’ll ask you to agree that your download can start straight away and to confirm you understand that you lose the right to cancel once it does. We won’t make a download available until you’ve agreed, and your order confirmation email will record that you did.

Everything we sell must work as it should, match its description and be fit for its purpose. If it doesn’t, for example a file is corrupted, incomplete or not what was listed, you can ask us to fix or replace it. If neither is possible, or we can’t do it within a reasonable time and without significant inconvenience to you, you’re entitled to a price reduction, which can be a full refund. If you tell us about a fault within six months of buying, we’ll assume it was there from the start unless we can show otherwise.

If digital content we supply damages your device or other digital content because we didn’t use reasonable care and skill, we’ll repair the damage or compensate you.

Please check a product’s listed requirements, such as the software it works with, before you buy.

To cancel, just tell us clearly that you want to, by emailing intense.techno@outlook.com with your order number. You don’t have to give a reason. You can also use the cancellation form below, but you don’t have to. For a faulty product, email us with your order number and tell us what’s wrong.

We’ll refund you to the payment method you used, at no cost to you: within 14 days of you telling us you’re cancelling, or, for a faulty product, within 14 days of us agreeing that you’re due a refund.

You can copy this into an email to us (the standard form from the Consumer Contracts Regulations 2013):

To: INTENSE LABEL LTD, intense.techno@outlook.com

I hereby give notice that I cancel my contract for the supply of the following digital content: [product name], ordered on [date].

Name: [your name]

Address: [your address]

Date: [today’s date]

Full terms of sale will be published before the store opens. The terms for using this site are in our Terms & Conditions, and how we handle your details is in our Privacy Policy.

For free, independent advice on your rights, contact Citizens Advice (England and Wales), Advice Direct Scotland or Consumerline (Northern Ireland).

Questions about this page? Email intense.techno@outlook.com.